Limited Warranty — Exterior Wood Door Systems

01 — Warranty Coverage

Arista Custom Doors Inc. strives to produce superior quality doors that are engineered and designed specifically for each individual customer. Our products are intended to stand the test of time under normal conditions and use with proper handling, installation, finishing, and ongoing care.

Subject to the terms, conditions, limitations, and exclusions contained herein, Arista warrants its manufactured exterior door products to the original purchaser only, for a period of one (1) year from the original date of delivery of the product, against defects in workmanship, defects in materials, and door warping as specifically defined in this warranty.

Warranty Eligibility

This warranty is non-transferable and applies only to the original purchaser. Warranty coverage requires full compliance with all handling, storage, installation, finishing, maintenance, care, and warranty requirements published by Arista.

02 — Product Scope and Eligibility

Warranty coverage applies only to products manufactured in accordance with Arista’s approved engineering and construction standards. Arista’s standard construction methods utilize engineered stile and rail components and engineered panel assemblies, including exterior-grade engineered cores, wood edge-banding, and veneered faces, designed to minimize wood movement and improve long-term dimensional stability.

03 — Door Warpage Standards

Door warping is not considered a defect unless it exceeds the allowable tolerances set forth below.

Allowable Warpage Tolerances

Measurement Standard

Warp shall be measured on the door slab itself. Door warping refers to the condition of the door and not to the relationship between the door, frame, jamb, or surrounding structure.

Warpage Exclusions

Warpage caused by or resulting from any of the following is excluded from warranty coverage:

• Improper handling, storage, or installation.
• Failure to install a multipoint locking system where required.
• Environmental conditions including excessive moisture, humidity imbalance, or exposure to direct sunlight or heat sources.
• Inadequate overhang protection as defined in Appendix A.
• Failure to maintain the finish in accordance with Arista’s published maintenance requirements.

04 — Installation, Finishing and Environmental Requirements

Arista reserves the sole right to determine whether any claimed defect, failure, or performance issue is attributable to manufacturing, materials, installation, finishing, handling, storage, maintenance, environmental exposure, structural conditions, or other site-related factors.

All products must be installed in accordance with applicable industry standards and local building code requirements. Arista makes no warranty with respect to installation, finishing, or workmanship performed by third parties.

05 — Warranty Exclusions

This warranty does not cover any condition, defect, damage, deterioration, or performance issue resulting from or related to any of the following:

• Improper handling, storage, installation, finishing, sealing, maintenance, cleaning, or use of the product.
• Failure to comply with Arista’s published handling, storage, installation, finishing, maintenance, care, or warranty requirements.
• Water infiltration, standing water, excessive moisture, excessive dryness, humidity imbalance, condensation, severe weather exposure, or environmental conditions beyond the intended use of the product.
• Excessive heat buildup, direct sunlight exposure, dark finish selections, storm doors, glazing configurations, or other conditions contributing to abnormal surface temperatures.
• Damage resulting from accident, abuse, misuse, alteration, modification, or unauthorized repair.
• Normal wear, weathering, fading, checking, or cracking of finishes over time.
• Natural characteristics of wood including grain variation, color variation, knots, mineral streaks, and other natural features inherent to wood.
• Damage caused by insects, animals, fungi, mold, mildew, or other biological agents.
• Damage caused by chemicals, solvents, cleaning agents, or other substances not recommended by Arista.
• Products that have been altered, repaired, or refinished without Arista’s written approval.
• Products installed in unsuitable or non-compliant environments or applications.
• Third-party components, hardware, glass, or accessories not manufactured by Arista.

06 — Third-Party Components and Supplier Warranties

Certain components supplied with or incorporated into Arista products are manufactured by third parties. Such components may include, but are not limited to, door hardware, locksets, multipoint locking systems, smart locks, electronic accessories, access control devices, pivot systems, concealed closers, auto-seals, glass, insulated glass units (IGUs), ironwork, and other third-party products or accessories.

Any warranty applicable to third-party components shall be limited to the warranty, if any, provided by the original manufacturer or supplier and shall be subject to that manufacturer’s or supplier’s terms, conditions, limitations, and exclusions. Arista makes no separate warranty, express or implied, with respect to third-party components.

07 — Warranty Claims Procedure

08 — Remedies and Limitation of Liability

In the event of a valid warranty claim, Arista may, at its sole discretion, repair the affected product, provide replacement components, or replace the affected product.

09 — Acceptance of Warranty

Formal acceptance of this warranty is not required. By accepting delivery of the product, the purchaser acknowledges and agrees to the terms, conditions, limitations, exclusions, and remedies set forth in this warranty. The use, installation, finishing, or continued possession of the product shall constitute acceptance of this warranty and all applicable warranty requirements.

Appendix A — Minimum Overhang Requirements

To maintain warranty coverage, exterior wood doors must be protected by an adequate overhang. The required overhang depth is determined by the distance from the bottom of the door/sill to the underside of the overhang.

Definitions

• X = Horizontal projection or depth of the overhang.
• Y = Vertical distance from the bottom of the door/sill to the underside of the overhang.

Minimum Projection Requirement

Arista Custom Doors Inc. | 303 Supertest Road, North York, Toronto, ON M3J 2M4 | Warranty Manual Rev. 1.0