Request
Submit a Service Request
Send project details, photos, videos, and issue information to help Arista review the condition accurately.
Need assistance with your Arista product?
If you are experiencing an issue with an Arista door system, please submit the project information, photos, videos, and supporting details through the form below.
Warranty and service requests are reviewed based on product condition, installation and finishing information, site exposure, maintenance history, and the documentation submitted with the request.
Before Repairs or Modifications
Do not alter, repair, refinish, remove, replace, reinstall, or otherwise modify the product before Arista has had a reasonable opportunity to review the condition, unless immediate action is reasonably necessary to prevent further damage.
Submit a Warranty or Service Request
Please provide as much detail as possible. Incomplete information, unclear photos, missing site-condition images, or prior repairs may delay review.
What to include
- Full name, email, and phone number.
- Project name and installation address.
- Order number, invoice number, or proof of purchase, if available.
- Date of delivery and date of installation.
- Installer and finisher information.
- Description of the issue and when it was first noticed.
- Clear photos and videos of the issue.
- For exterior doors: photos of the overhang, threshold, exposure, and surrounding site conditions.
Photo Tip
Include both close-up images and full-context images. For operation issues, include a short video showing the door opening, closing, locking, or latching.
How Requests Are Reviewed
01
Submission
Arista receives the request, project details, photos, videos, and description of the issue.
02
Initial Review
Our team reviews the information and may request additional documentation or clarification.
03
Inspection
Where required, Arista may request site access, measurements, maintenance records, or product evaluation.
04
Next Steps
Arista determines whether the issue is covered and identifies the appropriate remedy, if any.
Care & Warranty Resources
These resources support proper handling, installation, finishing, and maintenance of Arista wood door systems.
Warranty
Exterior Door Limited Warranty
Warranty coverage, limitations, exclusions, warpage standards, claim procedure, remedies, and overhang requirements.
Interior Care
Interior Door Handling & Finishing Guidelines
Storage, acclimation, humidity control, jobsite conditions, preparation, finishing, and installation-readiness guidance.
Exterior Care
Exterior Wood Door Maintenance & Care Instructions
Cleaning, inspection, finish maintenance, UV exposure, water exposure, hardware care, and long-term maintenance guidance.
Questions before submitting?
For project-specific questions, warranty clarification, or urgent service concerns, please contact Arista's Service Department or your authorized Arista representative before proceeding with repairs, refinishing, replacement, or reinstallation.
The complete warranty terms govern warranty claims and may require additional information before a final determination is made.